Checklist for Setting Up a Domiciliary Care Business

At Quality ��ӰԺ, we are dedicated to empowering domiciliary care providers with the expertise, support, and protection they need to deliver outstanding care.

We provide specialist insurance and business solutions tailored to the unique needs of care providers, ensuring comprehensive coverage and peace of mind. Our goal is to equip care businesses with the protection and resources necessary to thrive in an evolving care landscape.

1. Business Planning & Legal Structure

✅ Define your business model and services (e.g., elderly care, disability support, live-in care, etc.)

✅ Choose a business name and register with Companies House (if applicable)

✅ Develop a detailed business plan, including financial projections and marketing strategies

✅ Open a dedicated business bank account

✅ Register for VAT (if applicable) and with HMRC for PAYE (if employing staff)

2. CQC Registration & Compliance

✅ Identify the nominated individual and registered manager for CQC compliance

✅ Register your service with the

✅ Prepare and submit policies and procedures in line with CQC’s Key Lines of Enquiry (KLOEs)

✅ Ensure compliance with the Health and Social Care Act 2008

✅ Develop a Statement of Purpose outlining your services, aims, and objectives

✅ Implement a quality assurance system to monitor and improve services

3. Insurance & Risk Management

✅ Obtain appropriate domiciliary care insurance, including:

Employers' liability insurance (legal requirement if hiring staff)
Public liability insurance
Professional indemnity insurance
Medical malpractice cover (if providing clinical services)
Business interruption insurance
Cyber liability insurance (for data protection)

✅ Conduct risk assessments for staff, clients, and business premises

4. Staffing & Training

✅ Recruit and vet staff (DBS checks, right to work, references)

✅ Provide mandatory training (e.g., safeguarding, moving and handling, infection control)

✅ Develop a staff induction and ongoing training programme

✅ Implement HR policies, including contracts, grievance, and disciplinary procedures

5. Policies & Procedures

✅ Create key policies, including:

Safeguarding and whistleblowing
Medication management
Infection prevention and control
Complaints and incident reporting
GDPR and data protection

6. Finance & Funding

✅ Secure initial funding (loans, grants, investors if needed)

✅ Set up payroll and pension schemes for employees

✅ Implement accounting and invoicing systems

7. IT & Care Management Systems

✅ Choose a care management software for scheduling, record-keeping, and compliance

✅ Ensure data security and compliance with GDPR

8. Marketing & Business Development

✅ Develop a website and online presence

✅ Register with local authorities for potential contracts

✅ Network with social workers, hospitals, and community organisations

9. Client Onboarding & Service Delivery

✅ Develop a client assessment and care planning process

✅ Establish a complaints and feedback system

✅ Maintain up-to-date records for each service user

Get the Support You Need Today

When setting up a new domiciliary care service, Quality ��ӰԺ is here to help. From ensuring you have the right insurance and risk management solutions in place to providing expert business guidance, our team is ready to support you every step of the way.

Request Support Now,

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